Safe Mobility Store Return Policy

Safe Mobility Store aims to ensure you are satisfied with your purchase. If a product does not work for you, eligible items may be returned within the timeframes and conditions outlined below.

30‑Day Return Window

Most new, unused items may be returned within 30 days from the date of delivery for a refund of the product price, subject to inspection.

Items returned after 30 days from the date of delivery are not eligible for a refund or exchange.

Condition of Returned Items

To qualify for a return, products must be in new, unused condition with no signs of wear, damage, or abuse.

All original packaging, manuals, accessories, and parts must be included and in resalable condition. Products that have been used, altered, or improperly packaged may be refused or receive only a partial refund depending on the condition received.

Shipping charges paid at the time of purchase are non‑refundable unless the return is due to our error or a defective product.

No Restocking Fees

Safe Mobility Store does not charge a restocking fee on eligible returns received within the allowed return window and in acceptable condition.

You will receive a refund of the product price, less any original shipping charges that are non‑refundable under this policy.

Non‑Returnable Items

For health, safety, or customization reasons, some products cannot be returned. Examples may include:

• Personal care or hygiene items such as bath safety and incontinence products.
• Opened cushions, mattresses, or other contact surfaces.
• Customized or special‑order products made or configured specifically for you.
• Items marked “final sale,” “non‑returnable,” or “open box” at the time of purchase.
• Installed vehicle lifts or equipment once installation has been completed and signed off.

Always review the product page or your order confirmation for any non‑returnable status.

Return Authorization Required

All returns must be authorized in advance:

1. Contact Safe Mobility Store within 30 days of delivery with your order number and details about the item you wish to return.
2. You will receive return instructions and a Return Authorization (RA) number if your item is eligible.
3. Clearly write the RA number on the outside of the package before shipping it back. Returns without an RA may be delayed or refused.

Customers are responsible for return shipping costs unless the return is due to a shipping error or a defective product as determined by Safe Mobility Store.

How to Prepare Your Return

Repack the product securely in the original box with all manuals, parts, and accessories.

Use a trackable shipping method and keep your tracking number for your records. Returns must be shipped to the address provided in your return instructions and received within the timeframe specified with your RA.

Refunds

After your return is received and inspected, an eligible refund will be issued to the original method of payment.

Original shipping charges are non‑refundable unless the return is due to our error or a defective product. Processing time for refunds is typically several business days after the returned item has been inspected; your bank or card issuer may take additional time to post the credit.

Order Cancellations

Orders cancelled before shipment may be refunded in full.

If your order has already shipped, it may need to be processed as a return and will then be subject to the standard return conditions and return shipping costs, but no restocking fee will be charged.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, contact Safe Mobility Store as soon as possible with photos of the packaging and item.

Do not use the product and keep all packaging until the issue has been resolved. Safe Mobility Store will work with you to repair, replace, or otherwise resolve the issue according to the specific situation and applicable manufacturer warranties.