Safe Mobility Store Cancellation Policy

Safe Mobility Store makes it easy to cancel your order if your needs change before processing or shipment. There are no fees or charges for cancellations when requested within our policy guidelines.

This policy explains when and how you can cancel an order and what happens next. Once an order ships, it must be handled through our Return Policy instead.

Cancellations Before Shipment

Orders can be cancelled free of charge at any time before they ship from our warehouse.

• No cancellation fees are ever charged by Safe Mobility Store.
• Full refunds will be issued to your original payment method for cancelled orders.
• Processing time for refunds is typically 3–5 business days after cancellation confirmation.

How to Request a Cancellation

To cancel your order, please contact us as soon as possible using one of these methods:

• Email: safemobilitystore@gmail.com with your order number and cancellation request
• Phone: +1 (929) 792-6175 during business hours
• Live Chat Icon: Check “on the bottom of your screen” you should be able to see a chat icon which you may use to chat with an agent directly on the website or any page on the website you find yourself at that moment.

Include your order number, date of purchase, and reason for cancellation when contacting us. We will confirm whether the order can be cancelled and provide next steps.

Cancellation Timeframes

Cancellation availability depends on your order status:

• Pending/Payment Processing: Can always be cancelled immediately
• Processing/Packaged: Usually can be cancelled if not yet picked up by carrier
• Shipped/In Transit: Cannot be cancelled—must follow Return Policy instead
• Delivered: Cannot be cancelled—must follow Return Policy instead

Custom and Special Orders

Custom, built-to-order, or special-order products may have longer processing times before they can be cancelled.

We will make every effort to cancel custom orders before production begins, with no fees applied. However, once manufacturing has started, the order may need to ship and follow our Return Policy.

Payment Refunds for Cancellations

When your cancellation is confirmed:

• A full refund of the product price will be issued to your original payment method.
• No cancellation fees or restocking fees are charged by Safe Mobility Store.
• Your payment processor or bank may take 3–10 business days to complete the refund posting.

Orders That Have Already Shipped

Once your order status shows “Shipped,” it cannot be cancelled through this policy.

Please refer to our Return Policy for information about returning items after delivery. Returns are also processed with no restocking fees when eligible.

Contact Us for Cancellations

Reach us anytime to request a cancellation:

• Email: safemobilitystore@gmail.com
• Phone: +1 (929) 792-6175 (Mon–Fri, 9 AM–5 PM CST)
• Response time: Within 1-2 hours during business days

Changes to This Policy

Safe Mobility Store may update this Cancellation Policy from time to time. Changes will be posted on this page.

Orders placed after policy updates are subject to the new terms.